These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where we use the word ‘you’ or ‘your’ it means the Customer: ‘we’, ‘us’ or ‘our’ means the Remover. These terms and conditions can be varied or amended subject to prior written agreement. Your attention is drawn to Clauses 4, 9, 10, 11 and 12 which set out our liability to you for loss of or damage to goods and property.
Terms And Conditions
Please take your time to read and understand our terms and conditions.
Terms & Conditions
Reds Removals Ltd Terms Of ServiceThese conditions explain the rights, obligations, and responsibilities of all parties
to this Agreement. Where we use the word ‘you’ or ‘your’ it means the Customer:
‘we’, ‘us’ or ‘our’ means the Remover. These terms and conditions can be varied
or amended subject to prior written agreement.
1.0 Our quotation is an inclusive price.
2.0 We reserve the right to amend the price stated in the quotation to take
account of changes of circumstances which were not taken into account when
preparing our quotation and are confirmed to us in writing. Such factors may
include the following :-
2.1 Where the work is not carried out within 3 months of the date stated in the
2.2 Increased costs resulting from currency fluctuations or changes in taxation,
freight charges or increased road fuel prices.
2.3 We have to collect or deliver goods at your request to above ground and first
floor and were not made aware of this at time of quotation.
2.4 We supply any additional services.
2.5 The work is carried out outside normal working hours ( 8.00 am to 6.30 pm )
at your request after the quotation is given.
2.6 We are requested to provide additional services not included in the quotation,
including the moving or storing of extra goods.
2.7 We are unable to access the collection or delivery point or such access is
inadequate or inappropriate for our vehicles. If access is not possible then we
may offer the alternative for you to hire at your expense a smaller vehicle. We will
then tranship the load piecemeal and will charge for the extra time needed on a
pro rata basis. If our driver is required to drive the hired vehicle then all insurance
cover for the vehicle and goods carried must be organised and paid for by
2.8 We have to pay parking or parking penalty charges.
2.9 There are delays or events outside our control which increase the cost or
resources required to complete the work.
2.10 If you opt to purchase the late key waiver, this cover a maximum 3 hours
of our time spent waiting on key exchange and no delays caused by any other
2.11 Our quotation does not consulate a contract and accordingly there is no
contact between us until you have returned the ‘Acceptance’ form duly signed
and dated with the appropriate deposit paid and we have confirmed receipt of
such form. The contract will then be on these Terms and Conditions.
3.0 Unless otherwise agreed in writing the following is not included in the
3.1 Dismantling or assembly of units including flatpack.
3.2 Disconnecting, reconnecting, dismantling or reassembling any appliances,
fixtures, fittings or equipment.
3.3 Taking up or removal of fitted floor coverings.
3.4 The movement of any item or items which our staff reasonably believe they
cannot move safely, whether due to its nature or position.
3.5 You are recommended to make arrangements for any such work to be
provided for separately.
3.6 If you have requested and paid for a dismantling and/or reassembling service
it is on the express understanding that as we are dealing with previously erected
goods, whilst all care will be taken, we will not be liable for any damage, unless
negligence on our part can be shown
4.0 You must :
4.1 Declare in writing to us the value of the goods being removed and/or stored
(unless you elect for our liability to be limited to £40 per item as set out in clause
4.2 Obtain at your own expense all permissions, consents, licences, permits or
customs documents required for the removal of the
4.3 Be present either personally or through an authorised representative during
the collection and delivery process.
4.4 Prepare and stabilize all appliances prior to their removal.
4.5 Take reasonable precautions to prevent the unauthorised removal of goods
not belonging to you and check to ensure that all your goods are duly removed.
4.6 Provide proper protection for goods left unattended or in unoccupied
4.7 If you have elected to pack yourself then all packing to be completed by the
time of commencement of move. If this has not happened and it adds unforseen
time to the move then extra charges will apply pro rata to price quoted.
4.8 Empty, defrost and clean refrigerators and freezing equipment.
4.9 In addition you must provide us with contact details during the removal
process including transit and/or storage of goods to the point of delivery.
4.10 We will not be liable for any loss, damage, cost or additional expense that
may occur as a result of your failure to fulfil these obligations unless by reason of
our own negligence or breach of contract.
Ownership of Goods
5.0 You confirm to us that the goods being removed are your property or that you
have the authority of the owner to enter into this contract in relation to the
removal of the goods and storage thereof.
5.1 You undertake to indemnify us for any claims and keep us indemnified
against any claims resulting from any breach by you of clause 5
6.0 Unless previously agreed by us in writing by a director the following items are
excluded from this contract and will not be removed.
6.1 Prohibited, stolen goods, drugs, pornographic material, potentially dangerous,
damaging or explosive items such as aerosols,
paints and firearms and/or ammunition. Also gas in any form or bulk liquids
including oils, fuels and/or cleaning products.
6.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds,
securities, stamps, coins or collections of any similar kind.
6.3 Any goods likely to encourage vermin or other pests or to cause infestation or
6.4 Perishable items and/or those requiring a controlled environment or
refrigerated or frozen food or drink.
6.5 Animals, birds, fish or any livestock.
6.6 Goods requiring any licence or government consent for export or import or
any movement contemplated within the removal.
7.1 If we do agree to remove any such goods we will not accept any liability for
loss or damage unless we are negligent or in breach of contract. If you submit
any such goods without our knowledge we will make them available for your
collection and if you do not collect such goods within a reasonable time we
reserve the right to take further steps in relation to the disposal of any such
goods. You must indemnify us against any additional charges, expenses,
damages, costs or claims incurred by us as a result.
6.8 We accept no liability for any garden furniture, pots, plants etc due to the
nature of weathering that can make such items unstable and brittle.
Postponement and Cancellation
7.0 If this agreement is postponed or cancelled we may charge you depending on
the amount of notice given. Our charges are as follows:-
7.1 More than 7 working days before booked date – no charge.
7.2 Between 5 and 7 working days before booked date :- 100% of the
7.3 Less than 5 days before the booked date :- the full amount charged.
7.4 For this purpose working days include Mondays to Fridays other than public
7.5 If cancellation is with more than 7 working days notice and a deposit has
been paid and/or boxes delivered, then we will make a nominal charge to cover
the cost of delivery/collection/cancellation .
7.6 If key exchange does not happen on the removal day after we have loaded
full payment is still due.
7.7 If key exchange does not happen on the removal day after we have loaded
then we can/will/try to arrange storage for your goods at your cost. We will then
re-organise your re-delivery at the same cost to you of the original booked move.
8.0 You must pay our charges so that we have cleared funds in advance of the
removal unless we say otherwise.
8.1 We will accept cash payment on the day of the removal only if agreed prior
and stated on the ‘Acceptance’ form. This has to be paid prior to the
commencement of unloading.
8.2 You must not withhold any part of the agreed price.
8.3 We reserve the right to charge interest on overdue amounts.
8.4 Payment terms may only be varied with our written agreement in advance.
Our Liability for Loss or Damage
9.0 Our liability for negligence or breach of contract or otherwise under common
law in relation to your goods is limited to the value declared to us under Clause
4.1 or £10,000 whichever is the least. If no such value is declared, or if you so
elect, for the maximum amount of £40 per item. In this respect, an item is
defined as any one article, complete case, package, carton or other container.
These limits may affect the quotation.
9.1 We are not liable on a ‘ new for old ‘ basis for any lost or damaged goods.
9.2 We shall not be liable to the extent that loss or damage is caused or
contributed to by moving goods under your express instructions, against our
advice and in a manner that is likely to cause damage.
9.3 You must notify us as soon as possible of any damage to premises and to
goods for removal
9.4 We may offer at an extra charge of £2.00 per £1,000 cover as ‘ extended
liability ‘. This amount may occasionally be offered at a discounted price.
Extended Liability must be agreed prior to the move and will cover as standard
goods up to the value you request.
With this cover, a valuation must be given by yourself on the ‘ Acceptance ‘ form.
We recommend this option as giving you the most comprehensive cover.
9.5 We shall not be liable for damage to flat pack units that we are asked to move
in their completed state.
9.6 We shall not be liable for scuffs or other removal marks to soft furnishings
and/or mattresses that are not protected or that we have not been requested to
supply and fit such coverings and protection to.
10.0 We are not liable for the following.
10.1 Loss or damage to cars or other motor vehicles unless carried in an
enclosed vehicle or trailer specially constructed for the purpose.
10.2 Electrical and mechanical derangement unless shown to be as a result of
physical external damage to the item concerned or as a result of fire, flood,
collision or overturning of road vehicle or other conveyance.
10.3 Breakage, scratching, denting, chipping, staining and tearing of items
packed by you including trunks, suitcases and the like unless reasonably
attributed to physical damage to such items caused by collision or overturning of
road vehicle or other conveyance. To reiterate and clarify self packed items are
not covered, unless caused by our negligence
10.4 This policy shall also exclude claims for missing items unless an inventory is
supplied by you and approved by us prior to the move.
10.5 Loss or damage which occurs prior to collection or packing by us or after
delivery or unpacking by us.
10.6 Loss or damage to jewellery, watches, trinkets, precious stones, precious
metals, coins, money, deeds, bonds, securities and stamps or collections of a
10.7 Loss or damage caused by wear and tear, general deterioration, warping or
shrinkage, moth or vermin unless it can be reasonably demonstrated that such
loss or damage arose as a result of our actions or failings.
10.8 Any consequential loss.
10.9 Loss or damage to refrigerated or frozen food and/or drink, plants, house
plants, brittle objects, items with inherent defects howsoever caused and/or
goods likely to encourage vermin and other pests to cause infection. Outdoor and
garden pots and containers are specifically excluded from any cover.
10.10 Prohibited or stolen goods, drugs, potentially dangerous, damaging
or explosive items including gas bottles, aerosols, paints,
firearms and/or ammunition.
10.11 Animals and their cages or tanks including pets, birds or fish.
10.12 Mysterious disappearance of customers goods in transit unless evidence
( inventory ) can be provided to prove beyond reasonable doubt that the loss is
solely attributable to the dishonest actions of an employee.
10.13 None of our employees will incur any liability to you.
10.14 If the value of your goods in store or in transit is, at the time of loss or
damage, collectively of greater value than the value declared, then you will bear
the equivalent proportion of the claim in the same ratio as the actual value
exceeds the declared value.
10.15 Our liability is limited to the reasonable cost of repair and no claim will be
considered in respect of any depreciation in value of any item as a result of such
10.16 Where any item consists of items in a pair or set, we will not pay more than
the value of any particular part or parts which may be lost or damaged, without
reference to any special value which such part or parts may have as part of a pair
or set, nor more than a proportionate part of the declared value of the pair or set.
Delays In transit
11.0 Unless specifically agreed all arrival and departure times are estimates only.
11.1 If a specific timetable is agreed in writing between us and any delay within
our reasonable control occurs we will pay for your reasonable expenses resulting
from our failure to keep to the agreed written timetable. If through no fault of ours
we are unable to deliver your goods and take them into storage then any
additional storage charges and delivery charges incurred as a result will be at
Time Limit For Making a Claim
12.0 You must notify us of any loss or damage within 7 days of the collection of
goods by you or their delivery by us to their destination unless we agree in writing
to an extension of this time limit. If you fail to make a notification to us of such
loss or damage within this time scale we will not be liable.
Withholding or Disposal of the Goods
13.0 We have the right to withhold and/or ultimately dispose of some or all of the
goods until you have paid our charges and any other monies due under this or
any other agreement between us. This specifically applies to potential claims for
loss or damage that are reported to us before the move is completed.
14.0 We reserve the right to sub –contract part or all of the work provided for
under this agreement in which case these Terms and Conditions will continue to
apply in full.
15.0 These Terms and Conditions are subject to the Law of England and Wales.
16.0 These Terms and Conditions together with our quotation form the whole
agreement between us and all other correspondence or oral discussions or
representations are excluded.
17.0 We may terminate this contract on three months notice in writing or after
three months following the quotation date. If you wish to terminate this agreement
whilst your goods are in our storage you must give at least 10 working days
notice in writing. You remain liable for charges for storage up to the date of
release of the goods to you.
Additional Terms & Conditions
The following are not stand-alone T&Cs but are in addition to the ones already in place covering moves by this
These will cover moves that take place during and after the Covid19 pandemic and will remain in place until the
government announces that there is zero risk of catching and/or passing it on.
This is the end of our terms & conditions.
1. The ongoing health of our workers and customers is of paramount importance. If we have to cancel due to Covid19 symptoms to our crew
or any of our crew have to self-isolate then our standard T&Cs will prevail then our standard T&Cs will prevail.
2. We must be informed if anyone in either the outgoing property or the incoming property is showing symptoms of Covid19. If this is the
case then the move will be cancelled and standard cancellation fees will apply.
3. Whilst we will be taking all precautions we request that on move day, prior to our arrival, all handles, rails and any other surfaces are
suitably sanitised. Please include toilet door handles and flush levers.
4. Prior to our arrival please turn any heating off and open windows unless adverse weather dictates otherwise.
5. Upon our arrival you must vacate the property. You can verbally instruct the foreman of any instructions from a safe distance.
6. Please ensure the safe distance from our crew is maintained at all times throughout the move.
7. The crew will arrive with appropriate PPE and will take all safety measures that they deem necessary.
.8. On arrival at the new property, we will require a floor plan with designated places for main items of furniture.
9. The same distancing procedures to be followed as were implemented at loading at the previous property.
10. We will not be taking any cash payments at this time to reduce the risk of cross contamination.
11. These extra terms have been introduced at this time for the safety of yourselves, your family and our crew and families
This is the end of our terms & conditions. DOWNLOAD A COPY HERE