Terms and conditions of insurance and the service we provide
REDS REMOVALS Ltd T/A Reds Removals
16, Castleton Road, Stockton-on-Tees, Cleveland, TS18 3LP
Terms and conditions of insurance and service provided by Reds Removals Ltd, all insurance and removal companies have similar terms and conditions but some don’t show them on their website. (Download a copy here)
Reds Removals can if asked, provide free good in transit insurance for household and office removals, but with the following terms & conditions.
Valued Inventory Form If the customer/client want an insured removal it is their responsibility to complete a valued Inventory form prior to the removal, to substantiate the item(s) to be moved and their value, in accordance with our policy requirements. This only needs to be completed for items / total claims over £30.00.
You can download this form from our website, we can email you this form, we can post you this form or you can ask the driver on the day of your removal but please fill in this form prior to your removal. (Download your Inventory form here)
Fixed price quotations
Our quote unless otherwise stated and agreed in writing does not include:
1 Dismantle or assemble furniture of any kind;
2 Disconnect, reconnect, dismantle or reassemble appliances, fixtures, fittings or equipment;
3 Take up or lay fitted floor coverings;
4 Move items from a loft unless properly lit and floored and safe access is provided;
5 Dismantle or assemble garden furniture and equipment including, but not limited to sheds, greenhouses, garden shelters, outdoor play equipment, and satellite dishes, or move paving slabs, planters and the like.
6 You agree to pay reasonable extra charges for any waiting time out of our control. (the price is charged at 30 minute intervals and the price depends on how many van/porters are on your move)
7 The entrance or exit to the premises, stairs, lifts, or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles to load and /or unload within 20 meters of the doorway;
8 You have not made us aware of any access issues such as flights of stairs, extra-long walkways etc.
9 Please note we do not remove or transport oils, paint, flammable liquids or firearms, and we can and will refuse and dirty items that may cause our vehicles to get very dirty.
10 You are responsible for arranging and paying for any parking permits required prior to our arrival and/or pay for any parking charges incurred including but not limited to toll fees, car parking. (any time spent waiting for permits will be charged extra)
Hourly rate quotations
1 We have it in our right to increase the number of porters on a job at a reasonable extra cost to yourself if we find a job is bigger or heavier than we have quoted for.
2 Under no circumstances are the clients allowed in the cargo area of our vans while we carry out the removal.
3 Under no circumstances is the clients allowed to help our porter’s lift or removal any goods unless otherwise agreed in writing.
4 If our porters feel they are getting mistreated or threatened in any way they have the right to terminate the job at any point and you will be billed up to the time they stop.
5 You are billed by the hour so once you are into the next hour the full hour is chargeable (we don’t mind helping you in any way for the remainder of your time.) 6Please note we do not remove or transport oils, paint, flammable liquids or firearms, and we can and will refuse and dirty items that may cause our vehicles to get very dirty
7 You are responsible for arranging and paying for any parking permits required prior to our arrival and/or pay for any parking charges incurred including but not limited to toll fees, car parking.
Goods must be fit for removal and transportation: All items must be fit to be removed and transported by Reds Removals, we will not accept responsibility for any goods not fit for removal if any damage occurs.
Boxes: Damage from packing & inside boxes is not insured unless Reds Removals provides a paid for packing service & unpacking service to the customer. Only those items, which were packed & unpacked by Reds Removals, are insured for damage caused by wrongful packing and breakage by employees of Reds Removals.
Mechanical and electrical derangement Under the terms of the policy your electrical items are insured for loss or damage, but not for mechanical or electrical derangement. So, if your PC, TV or Refrigerator does not work on arrival at the delivery destination and there is no obvious damage to the outside of the item, then you will not be covered by Reds Removals insurance.
Fragile, Breakables & Glassware Under the terms of the policy customer must make sure delicate/fragile items must be fit for transport, adequately packed and protected by the customer, unless the customer as paid for a full packing service by Reds Removals. We carry blankets for general protection for items while in transit but it must be suitably wrapped/protected by the customer. Insurance rights will be invalidated and Reds Removals will not accept responsibility if these items are not fit for transit.
Pairs & Set Clause Where any item is part of a pair or set, Underwriters will only pay for the actual parts which are lost or damaged. No payments will be made for articles that are not lost or damaged
Example: A three piece suite – comprising of one sofa and two chairs – is included in your consignment. One chair is damaged and required upholstering. This policy will consider the cost of reupholstering the damaged chair only, as underwriters are not liable to pay for items which have not been damaged.
Similarly, if an item from a pair or set is mislaid, payment of a claim would be made only for the lost item(s) and not for any remaining items from that pair or set which are unaffected. Protection against these types of losses can be purchased.
Total Value Only material property up to a value of £20,000 that has been damaged during the move will be insured, if there is reasonable doubt that damage happened before or after the time of removals no damages, costs and expenses will be paid by Reds Removals.
Excess There is total an excess of £250.00 which is payable by the customer, as a goodwill gesture Reds Removal may pay £125.00 in the event of a claim being made. Insurance can only be claimed by Reds Removals when full payment for the removal service has been received. The full payment must be made before or on the day the removal is done.
Payment for Household Removals is to be made on the day of your removal in cash, or if we agree beforehand we can accept card payments but this incurs a 3% surcharge. If the whole move falls through in the middle of your removal, full payment is still due to Reds Removals.
Payment for business removals is to be made on the day of your removal in cash, or if we agree beforehand we can accept card payments but this incurs a 3% surcharge or if agreed beforehand we can invoice you and payment can be made via Bank transfer or BACs payment.
Thanks for reading our terms and conditions, please remember all removal companies and goods in transit insurances underwriters have terms and conditions